Microsoft Dynamic 365 has created many add-on solutions for insurance companies, brokers and agents to use so that their existing ICT environment is more user friendly. With the ability to reduce operational costs and still delivering exceptional customer service, profitability can be maximised through tailored offers and personalised services. The improvement of satisfaction and built-up trust enables insurance companies to automate business processes that are highly variable, unpredictable, loosely structured. This insurance solution also offers real-time mobile engagement, the flexibility of anytime, anywhere self-service and omni-channel digital interactions, as well as have the tools to deliver more personalised communication offerings over any device.
- Contact Centre Agent Desktop
- Brokerage and Agent Management
- Claim Tracking Solution
- Dynamic Case Management Solution
- Digital Onboarding Solution
- Marketing Automation